# Work Distribution Report

The Work Distribution Report provides a real-time breakdown of active work across your agency.

It now separates work into four categories:

* Billable Tracked
* Billable Remaining
* Non-Billable Tracked
* Non-Billable Remaining

This allows you to distinguish between:

* Time already logged
* Time still planned
* Revenue-generating work
* Internal or non-billable effort

***

### What This Report Helps You Understand

* Where your team is currently investing time
* How much billable work has already been tracked
* How much billable work is still remaining
* The volume of non-billable effort across departments
* Which departments, categories, Account Managers, and team members are carrying the most operational weight
* The amount of billable remaining work that could still convert into earnings

You can also evaluate billable ratios from multiple perspectives:

* By Department
* By Job Category
* By Account Manager
* By Team Member

This makes it possible to additionally identify:

* Which department is drifting below target utilisation
* Which Account Manager portfolio carries excessive non-billable work
* Which team members may be under-allocated to revenue-generating tasks
* Whether certain job categories absorb too much internal effort

***

### Navigate to the Work Distribution Report

1. Click **Reports** in the left sidebar.
2. Select the **Work Distribution** tab.

***

### Understanding the Chart

The chart displays:

Active Work (hrs) by Department

Each horizontal bar represents a department (or other grouping, such as Category, Account Manager, or Team Member, depending on your selected view).

| Colour     | Meaning                |
| ---------- | ---------------------- |
| Dark Blue  | Billable Tracked       |
| Blue       | Billable Remaining     |
| Dark Grey  | Non-Billable Tracked   |
| Light Grey | Non-Billable Remaining |

### What Each Segment Means

#### Billable Tracked

* Time already logged against billable tasks.

#### Billable Remaining

* Estimated billable time that has not yet been tracked, indicative of the remaining workload.

#### Non-Billable Tracked

* Time logged on internal, admin, or non-revenue-generating tasks.

#### Non-Billable Remaining

* Estimated non-billable time remaining, indicative of the remaining workload.

### Bar Chart Details

{% stepper %}
{% step %}

### Hover for Exact Values

* Hover over any segment of a bar to see:

  * The department (or grouping name)
  * The work type (e.g. Billable Tracked, Non-Billable Remaining)
  * The exact number of hours

  This allows you to retrieve precise values without exporting data.
  {% endstep %}

{% step %}

### Click on a bar to open a detailed breakdown

Click on any bar to open a detailed breakdown.

A modal will appear listing:

* All jobs contributing to that department’s total active hours

This allows you to:

* Identify which jobs are driving billable workload
* Identify where non-billable time is accumulating
* Review workload concentration
* Investigate performance at job level
  {% endstep %}

{% step %}

### Filter by Work Type Visibility

You can toggle segments using the legend at the top of the chart.

Click any of the following to show or hide them:

* Billable Tracked
* Billable Remaining
* Non-Billable Tracked
* Non-Billable Remaining

This allows you to:

* View only billable exposure
* Analyse only non-billable workload
* Compare tracked vs remaining effort
* Focus on revenue potential
  {% endstep %}
  {% endstepper %}

This is useful when you need precise figures without exporting a report.

## Strategic Interpretation

The Work Distribution Report helps you maintain a healthy balance between revenue-generating activity and necessary operational investment.

### Billable Utilisation Benchmarks

Industry research across consulting, IT, marketing, and creative agencies confirms that the following utilisation ranges are widely accepted as sustainable benchmarks:

Target Range: 70%–85% billable

* 70%–80% is often considered optimal.
* Below 70% may signal underutilisation or excessive internal work.

These roles are expected to focus primarily on client delivery while still allowing room for training, collaboration, and internal tasks.

### Account Managers & Senior Roles

Target Range: 60%–75% billable

Lower utilisation is expected due to:

* Coordination and communication
* Client relationship management
* Oversight and quality control
* Business development involvement

Senior leadership or partners may fall between 30%–60% billable, depending on strategic responsibilities.

### Overall Agency / Studio Average

Target Range: 70%–80% billable

* 75%–80% supports strong profitability.
* Recent 2024–2025 industry data shows actual averages around 69% due to economic pressures.
* Sustainable targets remain within the 70%–80% range.

IT and consulting agencies may push toward 85%, while creative and marketing agencies typically operate between 60%–80%.


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